General Rental Terms and Conditions
Below are the terms and conditions that apply to your rental with Shared Mobility A/S. We recommend that you read them carefully before signing the rental agreement. For your convenience, the terms are available in both Danish and English.
1. Definitions and General Principles
2. Who May Rent a Vehicle
3. The Vehicle: Condition, Use,
Maintenance/Mechanical Issues and Roadside Assistance
4. Rental period
5. Rates
6. Payment Terms
7. Insurance and Liability
8. Data Protection
1. Definitions
· Customer: The individual (the primary driver) who signs the rental agreement and is
authorised to drive the Vehicle.
· The Lessor or we/us: The Enterprise franchisee (Shared Mobility A/S) whose name appears on your rental agreement.
· Vehicle: The Vehicle rented by the Lessor to the Customer for the agreed rental period, including all parts and accessories fitted to the Vehicle at the start of the
rental.
· Damage: Any damage to the Vehicle (including glass, lights, mirrors and interior) or damage to third-party property.
· Rental period: The period from the time of the Vehicle is made available to the Customer until the Vehicle and its keys are returned to the Lessor in accordance with the
rental agreement
2. Who May Rent a Vehicle
The Customer must hold and present a valid physical driving license that is valid in Denmark. The Customer must be able to document that they have held a driving
license for at least 12 months prior to the start of the rental period.
In addition to a standard driving license, an International Driving Permit is required if the license is issued in a language other than used in Denmark and/or is
written in characters that cannot be read in Danish, or if the license is otherwise not valid within the EU. Please note that an International Driving Permit is only valid when presented together with a standard driving license.
If the rental does not take place in the Customer’s country of residence, the Customer must also present valid identification or a valid passport.
The minimum age is 19 years, and the Customer must have held a driving license for at least one year. Drivers under the age of 25 are subject to a daily young driver
surcharge. Premium models require a minimum age of 25 years. Luxury and specialized Vehicles require a minimum age of 28 years. These requirements also apply to
all additional drivers.
The Customer must present a valid credit card with their own name (private or corporate), which must remain valid after the scheduled Vehicle return date.
For luxury and specialized Vehicles, two credit cards are required, one of which must be Visa, MasterCard or American Express. An amount will be pre-authorized on both cards.
The Lessor accepts recognized credit cards such as American Express, MasterCard and Visa. As some card issuers may not be represented in Denmark, Customers are advised to check in advance whether a specific card is accepted. Cards may be used up to the credit limit approved by the card issuer. Debit cards are not accepted.
Please also refer to Section Payment Terms.
3. The Vehicle: Condition, Use, Maintenance and Roadside Assistance
3.1 Condition of the Vehicle.
The Customer receives a description of the Vehicle’s condition together with the rental agreement. The Customer must carefully inspect the Vehicle before
leaving the rental location. If any defect is found that is not recorded in the rental agreement, the Customer must immediately inform a representative of the Lessor. Any amendments shall be noted in the agreement and signed by both parties. If this is not done, the Vehicle is deemed to have been delivered under the conditions stated in the original agreement and in full working order.
Pick-up and return outside the office's opening hours, please refer to section 7.1.2.
Upon return, the Vehicle must be in the same condition as at pick-up, subject to fair wear and tear. The Customer is responsible for any damage or deficiencies in accordance with the applicable insurance terms.
3.2 Use of the Vehicle
The Vehicle may only be driven by the Customer and any approved additional drivers, provided that the driver is legally entitled to drive
Cross-border rental means a Vehicle collected in Denmark, driven across an international border, and returned to a rental station in Denmark. Subject to prior approval,
travel is permitted to Sweden, Norway, Austria, Belgium, the Netherlands, Finland, France, Germany, Italy, Liechtenstein, Luxembourg, Portugal, San Marino, Spain, Switzerland, the Vatican City, Iceland, Ireland, Great Britain, Estonia, Latvia, Lithuania, Poland, Andorra, Greece, Bulgaria, Romania, Slovenia, Austria, Czech Republic,
Croatia, Montenegro, Hungary, Slovakia, Serbia. Travel to other countries is strictly prohibited. Unauthorized cross-border use or return of the Vehicle abroad will result in a penalty fee of DKK 20,000 plus all transport costs for returning the Vehicle to Denmark.
The Lessor must be informed if the Customer intends to drive abroad. Purchase of cross-border coverage is mandatory for travel outside Denmark; otherwise, insurance coverage will not cover.
Maintenance and responsibility
The Customer is responsible for maintaining the Vehicle and keeping it in good condition throughout the rental period. The Customer must carry out routine checks that may reasonably be expected of a responsible driver, such as checking oil levels, tyre pressure, etc., particularly if warning lights appear on the Vehicle’s dashboard.
The Lessor will inform the Customer if a scheduled service inspection is expected to fall within the rental period and will provide instructions on how the Customer should proceed in such case. The Customer shall not be held liable for failure to comply with service intervals if the Lessor has not provided such information.
If the Vehicle sustains damage during the rental period, the Customer is obliged to compensate the Lessor for the cost of repairing such damage.
The Vehicle is supplied to the Customer with a full fuel tank or with a minimum battery charge of 80%. The Customer may only refuel the Vehicle with the correct type of fuel or charge the Vehicle in accordance with specifications. If the Vehicle is returned with less than a full fuel tank or with a battery charge below 80%, the Customer shall bear the costs of fuel, refueling and charging, unless otherwise agreed.
The Customer is obliged to pay all fees, charges, tolls and fines incurred during the rental period and invoiced to the Lessor, unless such costs are attributable to the Lessor. The Lessor will charge an administrative fee for the handling of all additional fees, charges, fines and damages arising from
the Customer’s use of the Vehicle.
Vehicles registered on yellow license plates, rather than white plates, are commercial Vehicles (including vans and passenger Vehicles without rear seats) and may be subject
to reduced registration tax under Danish tax legislation. If the Customer reserves such a Vehicle, the Customer is solely responsible for all costs and fees associated with its use and for being aware of any special conditions that
may apply. Access to waste disposal sites for Vehicles registered on yellow plates is typically subject to a fee. If the Lessor subsequently receives an invoice relating to the Customer’s visit to a waste disposal site, such fee shall be charged to the Customer.
When parking the Vehicle, regardless of duration, the Customer is obliged to lock the Vehicle and activate the Vehicle’s alarm system and/or immobilizer. The Vehicle
must never be left unattended with the key in the ignition. If the Customer is unable to return the Vehicle keys, theft protection shall lapse.
The Customer undertakes use of the Vehicle responsibly and solely for its intended purpose. In the case of passenger Vehicles, this primarily means private
passenger transport and not transport against payment.
The Customer must not use the Vehicle under any of the following circumstances or for any of the following purposes:
· Driving under the influence of alcohol, narcotic substances or other intoxicating or impairing substances
· Transport of flammable, hazardous, toxic, corrosive, radioactive or otherwise harmful substances
· Transport or storage of objects which, due to their smell or condition, damage the Vehicle or cause loss of time or financial loss for the Lessor before the Vehicle can be rented again
· Transport of animals (However, pets are permitted provided prior approval has been obtained)
· Use of roof racks, roof boxes or similar equipment unless supplied by the Lessor
· Subleasing or lending the Vehicle to other people
· Transport of passengers against payment
· Participation in races, competitions, test driving or driving instruction
· Towing another Vehicle (except where the Lessor has fitted approved towing equipment; maximum load 1,000 kg) or exceeding the Vehicle’s approved load capacity
· Driving on unpaved roads or roads where surface conditions pose a risk of damage to the Vehicle’s wheels, tyres or undercarriage
· Deliberate violations of traffic laws (e.g. failure to wear a seatbelt)
· Transport of objects or luggage in a manner that damages the Vehicle or endangers passengers
· Any use that constitutes a breach of the Road Traffic Act or other applicable legislation
As if the Customer were the owner of the Vehicle, the Customer is responsible for any offences committed during the rental period in connection with the use of the Vehicle. At the request of the police or other authorities, the Lessor may be required to disclose the Customer’s personal data. Any such disclosure shall be carried out in accordance with applicable data protection legislation in the country of
rental.
All the Lessor’s rental Vehicles are non-smoking. All Vehicles display a reminder sticker stating that smoking is prohibited. A cleaning fee will be charged in accordance to the damage price list if a Vehicle is returned smelling of smoke. The Lessor reserves the right to determine whether a Vehicle smells of smoke.
Children under 135 cm must be properly restrained using a seatbelt and an approved child seat or booster cushion suitable for the child’s height and weight. Children must not be seated in a rear-facing child seat on a seat equipped with a front airbag unless the airbag is deactivated.
In Denmark and certain other countries, the use of winter tyres and other winter equipment may be mandatory during specific periods. The Customer is responsible for ensuring that the Vehicle complies with applicable regulations for the destination and time of travel. The Lessor only guarantees winter tyres if they have been pre-booked and confirmed in advance. The Customer is encouraged to familiarise themselves with Vehicle rental, tyre and equipment requirements, particularly when driving outside Denmark, and to book the Vehicle and any
necessary equipment accordingly.
3.3 Maintenance and Mechanical Issues
The Vehicle is supplied with four tyres in good condition. If a tyre is damaged for reasons other than normal wear and tear, the Customer must immediately, and at their own expense, replace it with a tyre of the same type, size and characteristics.
If a mechanical warning light illuminates or if the Customer otherwise notices indications of a malfunction, the Customer must immediately stop the Vehicle. If the odometer is not functioning and this is not due to a technical fault, mileage charges will be applied in accordance with the applicable rates.
At the start of the rental period, the Vehicle is roadworthy. If it is not, or if a mechanical breakdown or an accident occurs during the rental period, the Customer must immediately contact the Lessor or the emergency number stated in the rental agreement. In each case, an individual assessment will be made as to whether the Vehicle should be repaired or whether a replacement Vehicle will be provided. Repairs may be completed within 72 hours of the time the need for repair is identified. Regardless of the chosen solution, the Lessor will ensure
that the Customer receives a solution as quickly as possible to enable continuation of the journey.
The Customer must be able to provide the name of the person and the office of the Lessor that approved the repair. Without prejudice to any issues of liability, repair invoices may be issued directly to the Lessor. In other cases, the Lessor reserves the right to require the Customer to transfer an amount corresponding to the defective parts and the paid invoice. Costs incurred for repairs carried out without prior approval from the Lessor will not be reimbursed.
Upon return of the Vehicle, the Customer must inform the Lessor of all accidents, damages or breakdowns, even if they have already been repaired. The Customer is liable to the Lessor for damage to the Vehicle. The Lessor and its employees shall not be liable for any loss or damage, including loss of use, loss of profit or, to the extent permitted by law, indirect or consequential losses, regardless of whether the Customer has acted within or outside the scope of the contract.
3.4 Roadside Assistance
During the rental period, mechanical roadside assistance may be used at no extra charge, subject to compliance with these terms. If the need arises, call the telephone number stated in the rental agreement or on the key holder. Non-mechanical assistance (e.g. flat battery due to negligence, lost keys, misfuelling) is not covered unless extended roadside assistance has been purchased.
It is possible to purchase extended roadside assistance.
In order to make use of the roadside assistance coverage, the Customer must contact the roadside assistance service immediately after the incident occurs. If the Customer fails to contact the roadside assistance service or independently arranges assistance or incurs expenses without prior approval from the Lessor, reimbursement of such costs cannot be claimed.
4. The Rental Period
4.1 Principle and Calculation
The Customer must return the Vehicle to the Lessor at the agreed location, date and time as stated in the rental agreement. The rental period is calculated based on a full 24-hour period starting from the time the Vehicle is made available to the Customer. A new 24-hour period only commences 30 minutes after expiry of the previous 24-hour period.
If the Customer returns the Vehicle to a location of the Lessor other than the agreed return location, the Customer shall bear all costs associated with transporting the Vehicle back to the agreed location.
4.2 Extension of the Rental Period
If the Customer wishes to retain the Vehicle beyond the originally agreed rental period, the Customer must contact the Lessor by telephone or in writing to extend the rental agreement. The Lessor may require the Customer to attend in person at a location of the Lessor. Upon extension, the Lessor reserves the right to apply a new rental rate, which may differ from the original reservation rate. Any price changes will be communicated to the Customer, and the extension shall only take effect once the Customer has accepted the applicable terms by signing an updated rental agreement.
The Vehicle is insured only for the rental period specified in the rental agreement. Unless otherwise agreed in writing, the Customer shall be fully liable for any damage occurring after expiry of the agreed rental period.
4.3 Delivery and Collection
If the Customer requests delivery or collection of the Vehicle and the Lessor accepts such request, additional charges and specific instructions may apply. The Customer is responsible for enquiring about such conditions at the time of booking.
The Customer must immediately return the Vehicle upon request by the Lessor. If the Customer fails to do so, the Customer hereby grants the Lessor access to the Customer’s premises and authorisation to take any necessary measures to repossess the Vehicle. All costs incurred in connection with such repossession shall be borne by the Customer. The Lessor may repossess the Vehicle without prior notice and without liability where deemed necessary to protect its interests.
If the leasing agreement between the Lessor (Shared Mobility A/S) and the owner/lessor of the Vehicle terminates, the owner/lessor shall be entitled to require that this rental agreement between the Lessor and the Customer terminates.
4.4 Termination of the Rental
The rental relationship ends only when the Vehicle is returned, and the keys are handed over at the counter of the agreed location of the Lessor to a uniformed employee of the Lessor. Under no circumstances may the Vehicle keys be handed to a person merely assumed to be an employee of the Lessor.
Keys may be left at a hotel reception only where this has been expressly agreed in writing in the rental agreement.
If the Vehicle is returned without the keys, the Customer shall be charged for the cost of replacement keys. The Lessor is not responsible for items left in the Vehicle at the end of the rental.
Important: Placing the keys in a key drop outside normal opening hours does not constitute termination of the rental. The Customer remains responsible for the Vehicle, including any damage, until an employee of the Lessor has taken possession of the Vehicle and the keys during
opening hours.
4.4.1 Seizure, Theft or Accident
In the event of actions by third parties, including seizure of the Vehicle, the Customer must immediately inform the Lessor. The Lessor shall be entitled to take any measures deemed necessary to protect its rights. The Customer shall be liable for all damages, costs and expenses arising in connection with such actions, as well as for all direct and indirect damage to the Vehicle and consequential losses, unless it can be demonstrated that the Lessor is directly responsible for the seizure.
The rental agreement may terminate automatically when the Lessor is informed by the authorities or the Customer of such actions.
Any use of the Vehicle that may harm the Lessor entitles us to terminate the rental agreement without notice, in which case the Vehicle must be returned immediately upon request.
In the event of theft, the rental agreement terminates once the Lessor has received a copy of the police report filed by the Customer.
In the event of an accident, the Customer must immediately contact the relevant police authority and the Lessor. A copy of the police report and a completed accident report (available in the Vehicle) must be submitted to the rental location.
The rental agreement is terminated once the Lessor has received such documentation. If a replacement Vehicle is provided, a new rental agreement shall apply.
The Lessor accepts no liability for loss, theft or damage to any property transported in or left in the Vehicle, including luggage and personal belongings.
5. Rates
When a reservation is made, a specific reservation rate is agreed for the rental period. This rate is binding on both the Customer and the Lessor, provided that the information supplied at the time of booking is accurate. The Customer must be able to document the agreed reservation rate upon pick-up by presenting a reservation confirmation.
If the rental period is extended either at the time of pick-up or at a later point during the rental, the Lessor reserves the right to apply a new rate for the extended period. In the event of an extension, the pricing rules set out in Section 4.2 (Extension of the Rental Period) shall apply.
Certain rental agreements include a limited number of kilometers. Any kilometers driven in excess of the number of kilometers included per day, as stated in the rental agreement, will be charged as extra kilometers in accordance with the applicable kilometer rate.
6. Payment Terms
1. When a credit card is used for payment for the first time, the card will be registered.
2. The Customer accepts that the Lessor is entitled to charge the Customer’s credit card for the following types of costs incurred after the end of the rental period and invoiced to the Lessor:
Fines (e.g. speeding fines), Parking charges, Toll Roads, Missing fuel and/or electric charges, Administrative fees, Damages, Loss-of-use
charges, and similar costs.
The Lessor bears the burden of proof for such charges.
3. Any fees charged by the credit card issuer in connection with the use of the credit card shall be borne by the Customer.
4. Payment is processed in a secure and encrypted environment.
The Vehicle provided under the rental agreement may be owned, leased or otherwise supplied by a third party. The Customer acknowledges and accepts that the Lessor may fulfil its obligations under the rental agreement using such third-party Vehicles. This does not affect the validity of the rental agreement or the Customer’s rights and obligations hereunder.
When a payment is made by credit card, an amount will be pre-authorized on the card prior to the commencement of the rental. The pre-authorized amount is calculated based on the price of the booked rental period, any additional charges and the applicable excess. The amount is not debited but reserved until the final rental charges have been determined. In certain cases, the Lessor may require that all or part of the amount is charged in advance rather than pre-authorized.
Upon return of the Vehicle, the invoiced amount will be charged to the credit card used. Depending on the Customer’s bank, the pre-authorization may be retained for up to 30 days. Payments made with credit cards issued outside the European Union, as well as all American Express cards, may be subject to a credit card fee covering the Lessor’s processing costs.
The Lessor reserves the right to charge the Customer for any fees, charges or fines arising in connection with the rental period that are invoiced to the Lessor and for which the Customer is responsible, even if the pre-authorized amount is lower than such costs. An administrative fee will be charged for providing information regarding registered traffic violations to the relevant authorities.
Unless otherwise expressly agreed, payment must be made in advance or upon return of the Vehicle. If payment is not made by the due date stated on the invoice, default interest will be charged in accordance with the terms set out on the invoice.
The rates applicable to the rental, additional services and optional coverages or insurances are those in effect on the date the rental agreement is entered into and are based on the information originally provided by the Customer at the time of booking (such as Vehicle category, duration and return location). Any changes to this information may result in an adjustment of the price.
If the Vehicle is not returned with a full tank of fuel or the required level of electric charge, the Customer will be charged for the missing fuel or electricity as well as for refueling or recharging in accordance with the applicable rates, unless refueling has been purchased as an option. Electric charging is charged per kilometer.
7. Insurance and Liability
All Vehicles in the Lessor’s fleet are insured against personal injury and/or property damage caused to third parties as a result of an accident involving the Vehicle to the extent required by applicable law. Information regarding insurance coverage may be obtained from the Lessor at any time.
Optional liability reduction cover is provided through an insurance policy underwritten by If Skadeforsikring (CVR no. 24203212), Stamholmen 159, 2650 HvidovreThe Lessor acts solely as an insurance intermediary and receives a brokerage fee for arranging such insurance.
The Customer must comply with the rules on permitted destinations as set out in Section 3 (Use of the Vehicle) in order for insurance coverage to apply. Please note that damage to the Vehicle’s underbody or roof caused by impact with bridges, tunnels, overhanging structures or similar is not covered unless the Customer can document that the damage was caused by force majeure.
7.1 Liability for Damage, Theft or Modification of the Vehicle
7.1.1 Customer Liability
The Customer is responsible for the Vehicle during the rental period. If the Vehicle is damaged, stolen or otherwise lost during the rental period, the Customer shall replace the Lessor for any resulting costs. This includes, without limitation, repair costs, any loss in the Vehicle’s resale value, compensation for loss of use, administrative fees and similar costs. The Customer’s total liability shall never exceed the Vehicle’s market value at the time the damage or theft occurs.
Where the Customer has purchased optional coverage, the Customer’s financial liability in the event of damage to or theft of the Vehicle shall be limited to the applicable excess in the country of rental, together with any applicable fees and compensation for loss of use. For minor damages, the rules set out below shall apply.
Any optional coverages shall lapse if the Customer fails to take reasonable measures to safeguard the Vehicle, its parts or accessories, fails to comply with the provisions governing use of the Vehicle, or otherwise misuses the Vehicle.
In the event of breach of the rental agreement, the Customer remains fully liable for any financial loss suffered by the Lessor and for any claims made by third parties arising therefrom, including the costs incurred by the Lessor in enforcing the rental terms.
The Lessor and its employees shall in no circumstances be liable to the Customer for any amounts or for any actions, claims or proceedings relating to direct or indirect damage or consequential loss (including loss of profit or loss of use) arising out of or in connection with the rental or use of the Vehicle, regardless of whether the customer has acted within or outside the contract. The Customer shall indemnify and hold the Lessor harmless against all claims, liabilities, damages, losses and expenses arising from the rental and/or use of the Vehicle.
If the loss suffered by the Lessor is subsequently reduced (if the car is ready for use again within 60 days, or if a third party is fully or partially responsible), the customer will be refunded accordingly.
7.1.2 Minor Damage (where applicable)
At both pick-up and return, it is the Customer’s responsibility to report all visible damage so that it can be recorded on the rental agreement. The Customer must be able to document the condition of the Vehicle with photos and/or videos taken at a location of the Lessor at both pick-up and return. If pick-up takes place outside opening hours, such documentation must be sent to the Lessor by email. The customer can see a detailed overview of minor damages on the rental agreement, which they hereby accept.
Existing unrepaired damage must be recorded on the rental agreement at pick-up and confirmed by the Customer’s signature. Any new minor damage must be reported immediately, recorded on the rental agreement and signed by the Customer.
Upon return, new minor damage must be added to the rental agreement, and a damage report must be completed. The Customer is encouraged to be present during the Vehicle inspection.
In the event of damage, the Customer shall, in addition to paying the lesser of the repair cost or the agreed excess, also be charged:
Loss of use: The Lessor’s loss of income during the period in which the Vehicle is unavailable due to damage for which the Customer is responsible. Loss of use is charged as a one-time fee in accordance with the damage price list, regardless of Vehicle category, and only where the Vehicle is taken out of service and sent for repair.
Administrative fee: An administrative fee will be charged in accordance with the damage price list for handling the damage case.
Repair costs will be charged directly to the Customer and include the cost of repairs as well as any applicable loss-of-use charges, spare parts and labor. The same payment terms apply as for the rental agreement. Reference is made to the damage price list available at enterprise.dk.
7.2 Optional Coverages and Insurances
The following coverages apply only during the rental period and provided that the conditions set out in Section 4 are complied with. The Customer confirms having read and understood the overview of conditions for optional liability coverage and/or liability limitation.
· Collision Damage Waiver (CDW):
If this coverage is selected or included in the rental price, the Customer’s liability is limited if the Vehicle is damaged and the related costs are not covered by any third party. Please note that a deductible applies to Collision Damage Waiver. The deductible is a fixed amount charged if the Vehicle is damaged and the repair costs are not covered by a third party. The amount of the deductible varies, and in most cases the Customer may purchase additional coverage to reduce or eliminate this deductible.
· Theft Protection:
If this coverage is selected or if the coverage is included in the rental price or selected as part of Collision Damage Waiver, the Customer shall have their financial liability reduced or waived if the Vehicle is stolen, unless the theft occurs as a result of negligence and/or breach of the rental agreement. This coverage is not necessarily included where Collision Damage Waiver alone has been selected. Theft Protection may be mandatory in certain countries and is strongly recommended in many countries. A deductible may apply to this coverage.
· Tyre and Glass Protection: If this coverage is selected and stated in the rental agreement, the Customer’s liability shall be limited in the event of damage to tyres and glass.
· Extended Roadside Assistance: If selected, limits the Customer’s liability for non-mechanical roadside assistance.
· Personal Accident & Baggage Insurance: Arranged through If Skadesforsikring and If Livsforsikring and covering up to six people:
· Death: Compensation of DKK 120,000 per adult and DKK 50,000 per child.
· Permanent injury (minimum 5% disability): Compensation of DKK 1,000,000 per person, based on 100% permanent disability.
· Dental injury: Compensation of up to DKK 25,000 per person for reasonable and necessary expenses.
Where Baggage/Personal Effects Insurance has additionally been selected, the following is also covered:
· Baggage/Personal effects (in the event of a traffic-related accident): Compensation of DKK 30,000 per claim, regardless of the number of persons.
· Electronics, artwork and similar special items: Maximum compensation of DKK 10,000 per item. Jewelry, cash and other monetary values are not covered.
Full insurance terms and conditions are available upon request. The personal accident cover is provided by an insurance company, and the terms of this coverage are set out in a master policy. A copy of the master policy will be provided upon request. By selecting personal accident coverage, the Customer also accepts the terms and conditions of the master policy.
Further information may be obtained by contacting a location of the Lessor.
8. Data Protection
Personal data (including data relating to authorised additional drivers) collected in connection with this rental agreement or any related agreement or service is processed by the Lessor in accordance with its Privacy Policy, available at https://www.enterprise.dk/da/help/policy.html.
The process includes, inter alia, the following:
· Processing the Customer’s personal data in order to administer the rental relationship and commercial matters, and to communicate with and/or assist the Customer in connection with the rental. The Lessor retains the Customer’s personal data for the following purposes: (i) contractual necessity (e.g. billing), or (ii) legitimate interests, in order to ensure prompt and efficient assistance with requested services, provided that such interests do not override the data protection rights of the Customer or other authorised drivers;
· Retaining the Customer’s personal data relating to any incident in connection with the Customer’s relationship (or the relationship of other authorised drivers) with the Lessor, where such incident is considered to pose a risk for future rentals. The Lessor processes the Customer’s personal data for this purpose in order to protect its employees, other customers, the public and its property against security-related or financial risks based on prior customer behavior, provided that such interests do not override the data protection rights of the Customer
or other authorised drivers.
· Verifying identity, driving and credit information (including the Customer’s personal data) provided by the Customer and any additional authorised driver. This may involve checks with debtor registers and credit reference agencies, relevant public authorities, and registers relating to driving and Vehicle authorisations, as well as other similar sources. The Lessor processes the Customer’s personal data for this purpose on the basis of its legitimate interests in assessing creditworthiness and preventing fraud, including misuse of services and non-payment. Such interests are pursued only to the extent that they do not override the rights of the Customer and any additional authorised drivers
under applicable data protection legislation
· Providing information about any accidents in which the Customer or another authorised driver is involved (including the Customer’s personal data) to relevant insurance companies. The Lessor processes the Customer’s personal data for this purpose where necessary for the establishment, exercise or defence of legal claims.
· Disclosing the Customer’s personal data to public authorities for the purpose of assisting with the enforcement of any traffic violations incurred during the rental period.
· Disclosing the Customer’s personal data to the relevant motor tax authority or tax authority, debt collection agencies, credit agencies and any other relevant organisation or authority on the basis of (i) contractual necessity, (ii) compliance with a legal obligation and/or (iii) the Lessor’s legitimate interests in recovering an outstanding debt.
· Where the Customer receives a parking fine while using the Vehicle and the Lessor is charged such fine, the Lessor will take the necessary measures to ensure that the Customer pays the fine in accordance with these rental terms. If payment of the fine is not made to the Lessor, the Lessor will disclose the following personal data to the parking operator, to the extent necessary for the parking operator to recover the outstanding amount directly from the Customer: name, address, telephone number and email address.
The Lessor discloses the Customer’s personal data to (i) Enterprise Rent-A-Car UK Ltd., (ii) Enterprise Holdings, Inc. and/or relevant subsidiaries
(the EHI Privacy Policy is available at https://www.enterprise.co.uk/en/privacy-policy.html) (together “EHI”), all of which act as independent data controllers. The Customer’s personal data will be shared for the following purposes:
· Processing the Customer’s personal data in order to administer the rental relationship and commercial matters, and to communicate with or assist the Customer in connection with the rental. EHI processes the Customer’s personal data for this purpose on the basis of (i) contractual necessity (e.g. billing) or (ii) legitimate interests in order to ensure prompt and efficient assistance with requested services, provided that such interests do not override the data protection rights of the Customer and any other additional authorised drivers.
· Retaining the Customer’s personal data relating to any incident in connection with the Customer’s relationship, or the relationship of other authorised drivers, with EHI, where it is considered that, as a result of such incidents, the Customer or other authorised drivers may pose a risk to future rentals. EHI processes the Customer’s personal data for this purpose on the basis of its legitimate interests in protecting its employees, other customers, the public and its property against security-related or financial risks based on prior customer behaviour, provided that such interests do not override the data protection rights of the Customer and any other additional authorised drivers.
· Processing the Customer’s personal data in connection with electronic customer satisfaction surveys. EHI processes the Customer’s personal data for this purpose on the basis of its interest in ensuring customer satisfaction with EHI’s services, provided that such interests do not override the data protection rights of the Customer and any other additional authorised drivers.
· Contacting the Customer for marketing purposes (e.g. by post or electronic communications) regarding similar products or services which EHI considers may be of interest to the Customer. This may include targeted advertising on EHI’s websites, email communications, selected partners’ websites and social media platforms. EHI processes the Customer’s personal data for this purpose on the basis of
marketing interests, provided that such interests do not override the data protection rights of the Customer and any other additional authorised drivers.
· Collecting information for statistics and analyses relating to the Customer’s and other additional authorised drivers’ use of EHI’s products and offerings, including statistics based on anonymized data, enabling EHI to provide improved customer service, product offerings, features and functionalities to the Customer and future customers.
EHI participates in, and is responsible for, the processing of personal data under the “EU–U.S. Data Privacy Framework”. For further information regarding EHI’s data transfer compliance arrangements or if the Customer has an unresolved privacy or data concern that EHI has not addressed to the Customer’s satisfaction, please refer to EHI’s Privacy Policy to find out more information on how to contact EHI’s third party dispute resolution provider.
Both the Lessor and EHI retain the Customer’s personal data for commercially reasonable periods of time or as required by applicable laws and regulations.
The Customer has the right to: (i) access their personal data, (ii) have their personal data corrected where such data is inaccurate or incomplete, (iii) have their personal data erased where the Lessor or EHI no longer has a legitimate interest in processing such data, (iv) have their personal data restricted, (v) object to the Lessor’s or EHI’s processing of their personal data under certain circumstances, and (vi) lodge a complaint with a supervisory authority, such as the Danish Data Protection Agency (Datatilsynet).
If the Customer has any queries in relation to the above use of his Customer personal data, the Customer should contact the Lessor in the first instance.
The Vehicle may be equipped with (i) emergency call functionalities (“eCall System”) and (ii) telematics and infotainment systems (“Telematics Systems”), each of which is controlled by the manufacturer (“OEM”). The eCall System is provided to ensure that you and your passengers receive appropriate assistance in the event of an emergency. In the event that a Vehicle is reported as potentially or actually missing, we will request access to the necessary data from the Telematics Systems from the relevant OEM. Contact details for the OEMs, together with their applicable privacy policies—which may include system and service limitations, warranty protections, limitations of liability, descriptions of the use, disclosure and storage of data, your individual rights and any transfers of data outside the European Economic Area—can be found on
the OEMs’ websites or may be available via the Vehicle’s dashboard.
When using satellite navigation and/or infotainment systems in the Vehicle, you are responsible for all information stored in such systems as a result of your use. We cannot guarantee the privacy or confidentiality of such information, and you must delete it before returning the Vehicle to us. Upon return of the Vehicle, our staff will review the infotainment systems to check whether any data remains stored and will delete such data if necessary. This does not, however, relieve the Customer of the overall responsibility for ensuring that all data has been deleted.